Support
We're here to help. Reach out with questions, feedback, or issues.
Get in Touch
The best way to reach our support team is via email at support@thesuccessdiary.com. We aim to respond to all inquiries within 24 hours.
Share Your Feedback
Have an idea to improve The Success Diary? We'd love to hear it. Submit feature requests, suggestions, and general feedback directly through our feedback form. Your voice shapes the future of the app.
Frequently Asked Questions
Is my data private and secure?
Yes. The Success Diary is designed with privacy as a core principle. Your journal entries are encrypted and stored securely. We never sell or share your data with third parties. For complete details, please review our Privacy Policy.
How does the AI feedback work?
The Success Diary uses the Google Gemini API to analyze your journal entries and reply in one of four styles — Supportive, Direct, Coach, or Balanced. Requests are sent from our backend via Supabase Edge Functions, so your Gemini API key is never exposed on the device, and Gemini does not use your entries to train its models. Only voice-to-text transcription happens on-device where your iPhone supports it. Full details are in our Privacy Policy.
Can I export my journal?
Yes. You have a right to a copy of your data under GDPR and CCPA (see our Privacy Policy, §9). Email support@thesuccessdiary.com from the account you sign in with and we'll send you an export of your entries and conversation history.
What if I find a bug?
Please report bugs directly to support@thesuccessdiary.com. Include as much detail as possible about the issue, and we'll prioritize fixing it.
Is there a free trial?
Some users see a 3-day free trial on the monthly or annual plan — this is an ongoing A/B test, so not every user is offered one. The Lifetime plan is a one-time purchase with no trial. Join our waitlist to be notified when the app becomes available on the App Store.
Support Response Times
We review all support inquiries and feedback submissions regularly. While we aim to respond within 24 hours, complex issues may take longer to resolve. Thank you for your patience.